ANSWERS TO YOUR QUESTIONS

About Adeeg.com Online

WHAT IS ADEEG.COM ONLINE?

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Managing your account

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Orders

HOW FAR IN ADVANCE CAN I ORDER?

We need at least one day to process your order

WHAT IS THE CUT-OFF TIME FOR PLACING, CHANGING OR CANCELLING MY ORDER?

You can place, change or cancel your order up to 24 hours prior to your order pick-up time.

 

HOW CAN I CANCEL MY ORDER?

You can contact us at orders@adeeg.com within 1 hour of your order placement and explain the reason of cancellation.

 

HOW CAN I CHANGE MY ORDER AFTER MY ORDER IS PLACED?

You can contact us at orders@adeeg.com within1 hour of your order placement and we will do the needful.

 

IS THERE A MINIMUM ORDER VALUE?

Yes, the minimum order value is $20

 

WHERE DOES MY ORDER COME FROM?

Your order is processed from Hayat Market

 

CAN I BUY EVERYTHING THAT'S AVAILABLE IN STORE?
You can buy most things online however there are some exclusions such as Hot food, Oversized items and Very heavy items. 

 

WHAT HAPPENS IF A PRODUCT I WANT IS OUT OF STOCK?

Before submitting your order, you can let us know your substitution preferences. If you accept substitutions, and your item is out of stock, your personal shopper will endeavour to select a similar item, at the same or lower price. 

If we can’t supply a similar item, you will not receive another product in its place (and you won’t be charged for it either).

There are some products we won’t normally substitute, such as baby formula, hair dye and vitamins. These products are usually specifically chosen based on personal tastes and preference and therefore aren’t appropriate to substitute.

 

IF I ACCEPT SUBSTITUTIONS, WILL I BE CHARGED?

If a product you have ordered is not available, we will try to substitute it with a similar product of equal or higher quality, but we will only charge you an equal or lower price. 

 

DO I NEED TO SAVE MY TROLLEY/CART AS I SHOP?

Your trolley/cart will be saved automatically if you are logged in. Items will remain in your trolley until you purchase them. No matter what device you sign in from, you’ll be able to see any items you’ve added. Please keep in mind that specials and deals are only available for a certain period of time and will be priced at the date the order is submitted.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY PLACED?

Once you've checked out, you'll receive a confirmation email, detailing all the products, quantities and an estimated order value.

 

CAN I MAKE A TRADE ORDER?

No, we do not supply trade customers. If we suspect that you are purchasing goods for resale, then we will not fulfil your order.

 

HOW CAN I ORDER IF I DO NOT KNOW HOW TO PLACE THE ORDER?

You can call us at 9000 and place your order, we will process this for you.

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Pricing and Payment

ARE THE PRICES ONLINE THE SAME AS THE PRICES IN STORE?

While we endeavour for our online prices to match in-store prices, they may not always be the same.

 

HOW AND WHEN IS MY PAYMENT PROCESSED?

Your payment is processed manually once we have assembled your order, which in most cases is shortly after your order is received.

 

HOW DO I PAY FOR MY ORDER?
You can manually pay into one of the several listed accounts on the checkout page of your order or on the order confirmation email. Once you have placed your order.

  

WHAT PROMOTION ARE AVAILABLE ONLINE?

You will find most advertised specials available online.

 

WHEN DO PROMOTION START AND FINISH ONLINE?

Most promotions run twice a month for five days, once starting on the beggining of every month and the middle of every month – however at times there will be promotions that run for shorter or longer periods of time. Check out the product screen to find out when promotions are valid.

 

WHAT IF A PRODUCT PROMOTION HAS ENDED BEFORE MY ORDER IS ASSEMBLED FOR COLLECTION?

Any product promotion advertised on the day the order is placed will be honoured, regardless of the order delivery/pick up date.

 

WHY AM I SEEING AN ESTIMATED TOTAL ON MY ORDER?

The final value of your order may differ from the estimated total. Items in your order are charged at the price applicable at the time you submit your order or any subsequent order amends, except in the following cases:

• when an item is out of stock – you won’t be charged for that item;
• if we substitute an item – you'll be charged an equal or lower price than the price of the original item;
• variable weight products – when we pack your order, we weigh the items and charge the price per kilo at the time you ordered for the exact weight supplied.

 

DO I RECEIVE AN INVOICE?

Yes, you do it will be provided by our drivers at delivery after we assemble your order. You will receive a packing list with your order. 

 

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Order and Collect

WHERE DO I COLLECT MY GROCERIES IN STORE?

To collect your groceries, simply head to the Hayat Market store reception and provide your order details.

 

DO I NEED TO BRING ANYTHING WITH ME WHEN I COLLECT MY ORDER?

We will pack your orders in bags

 

WHAT HAPPENS IF I AM RUNNING LATE TO COLLECT MY ORDER?
It is important that you collect your order on time, however if you find yourself unable to collect your order within the mentioned time please call our customer support service on 9000 to make alternative arrangements.

 

HOW DO I CHANGE MY ORDER PICK-UP TIME?

Please call our customer support service on 9000 to make the changes for you.
 

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Quality and Freshness

I AM CONCERNED ABOUT THE FRESHNESS OF THE FOODS I'LL RECEIVE. WHAT IS YOUR FRESHNESS PROMISE?

We promise that all items picked for you will align with our high standards, assembling your order and treating it just like it was our own.

 

WHO PICKS MY ORDER?
A dedicated personal shopper handpicks your order. Personal shoppers are professional shoppers that have been trained to select products as if they were shopping for their own families.